Stakeholder Engagement

The Maruichi Steel Tube Group places great importance on communication with all its stakeholders - customers, business partners, shareholders and investors, employees, local communities, and the global environment - and focuses on the concept of “stakeholder engagement,” which aims to build deep relationships of trust and cooperation.
The Group regards all stakeholders as partners in the creation and sharing of the value that it provides. Through communication, it endeavors to understand and respect stakeholders’ expectations and demands, and leverage these to achieve sustained growth.

Stakeholders
Main Responsibilities of the
Maruichi Steel Tube Group
Approaches
Point of Contact
Stakeholder:Customers
Customers

Our steel tubes are used for a wide range of purposes, in diverse applications in society, and our customers come from many different industries. We provide high-quality products to meet the needs of our customers.

Main Responsibilities of the Maruichi Steel Tube Group

Provision of safe, secure, and valuable products

Appropriate provision of product information

Appropriate response and support for customers

Appropriate management of customer information

Approaches

Regular sales activities

Quality assurance support

Corporate site & product information site

Website inquiries service (email)

Exhibitions & events

Plant tours

Point of Contact

Sales departments, quality assurance divisions, sales offices

Stakeholder:Business Partners
Business Partners

We treat our business partners with respect, as partners in the creation of value for society. We are careful to ensure that transactions are fair and founded on a relationship of trust.

Main Responsibilities of the Maruichi Steel Tube Group

Fair trade

Fair and reasonable criteria for the selection of business partners

Elimination of questionable relationships

Consideration for human rights in supply chains

Consideration for the environment in supply chains

Approaches

Information exchange through business partner visits

Regular procurement activities

Quality audits

Point of Contact

Each office

Stakeholder:Shareholders & Investors
Shareholders & Investors

The Company has a total of 11,462 shareholders (as of March, 31, 2020). In addition to providing value through the return of profits from sustained growth, we engage in fair and transparent corporate management, with the timely distribution of information and ample opportunities for dialogue through our IR activities.

Main Responsibilities of the Maruichi Steel Tube Group

Timely and appropriate information disclosure

Appropriate distribution of profits

Maintaining and enhancing corporate value

Applying shareholder and investor perspectives in management

Approaches

General Meeting of Shareholders

Briefings for institutional investors

Plant tours

Annual Report & business reports

Website for investors

Mail magazine

Individual interviews with institutional investors

Point of Contact

Human Resources & Administration Dept.

(PR & IR)

Stakeholder:Employees
Employees

1,990 employees are actively working in the Maruichi Steel Tube Group, within Japan and overseas (consolidated basis, as of March 31, 2020).
We strive to create environments that bring out the best in each and every employee.

Main Responsibilities of the Maruichi Steel Tube Group

Fair evaluation and treatment

Consideration for labor health and safety

Proactive utilization of human resources

Respect for human rights and diversity

Support for diverse working styles

Career formation

Approaches

Individual interviews

Meetings in each workplace

Company newsletter

Discussions with the labor union

Compliance hotline

Regular transmission of messages from top management

Production site inspection tours by top management

Point of Contact

Human Resources & Administration Dept.

Corporate Planning Division

Stakeholder:Local Communities
Local Communities

The Maruichi Steel Tube Group has manufacturing and sales bases in seven countries overseas and all across Japan.
We respect the culture and customs of each region, and engage in business activities with care for the local environment.

Main Responsibilities of the Maruichi Steel Tube Group

Respect for local culture and customs

Activities to contribute to local communities

Prevention of plant accident and disaster

Support for surrounding regions in the case of disaster

Approaches

Support for cultural and artistic activities

Contribution through businesses to local communities

Information exchange meetings

Support for social studies learning

Participation in events held by local governments and regional groups

Participation in volunteer activities

Point of Contact

Each office

Human Resources & Administration Dept.

(CSR)

Stakeholder:Global Environment
Global Environment

In addition to preventing environmental pollution through business activities, the Maruichi Steel Tube Group plays a part in building a recycling-oriented society, by providing products using iron, which is highly recyclable.

Main Responsibilities of the Maruichi Steel Tube Group

Anti-pollution measures

Global environmental protection through effective use of resources

Appropriate disposal of waste

Biodiversity conservation

Provision of environmentally-friendly products

Approaches

Legal compliance

Communication with those responsible for ultimate disposal

Activities to protect specific animals and plants

Research and development activities

Point of Contact

Each office

Human Resources & Administration Dept.

(CSR)